Privacy Policy

1. Information We Collect

At Xalverin's casino hotels, we collect personal information necessary to provide exceptional casino and hotel resort services. Our casino hotels gather guest information during the reservation process, including contact details and preferences. The casino and hotel resort also collects information through loyalty programs and gaming activities to enhance the guest experience at our casino hotels.

2. How We Use Your Information

Information collected at our casino hotels is used to process reservations, provide personalized services, and enhance the overall casino and hotel resort experience. Our casino hotels utilize guest data to improve amenities and services. The casino and hotel resort may use your information for marketing communications about special offers at our casino hotels, always with your consent and the option to opt out.

3. Data Security and Protection

The security of personal information at our casino hotels is paramount. Our casino and hotel resort employs advanced encryption and security measures to protect guest data. All casino hotels within our network maintain strict access controls for personal information. The casino and hotel resort regularly updates security protocols to ensure the highest level of protection for guest information.

4. Information Sharing

Our casino hotels do not sell or rent personal information to third parties. The casino and hotel resort may share information with trusted service providers who assist in operating our casino hotels, but only under strict confidentiality agreements. Gaming authorities may require certain information from our casino hotels for regulatory compliance. The casino and hotel resort ensures all information sharing complies with applicable privacy laws and regulations.

5. Cookies and Tracking

The casino hotels website uses cookies to enhance user experience and provide personalized content. Our casino and hotel resort employs analytics tools to understand how guests interact with our online services. These technologies help our casino hotels improve website functionality and guest services. The casino and hotel resort respects guest preferences regarding cookie usage and provides options to manage these settings.

6. Guest Rights and Choices

Guests of our casino hotels have the right to access, update, or delete their personal information. The casino and hotel resort provides mechanisms for guests to review and modify their data. Our casino hotels respect guest preferences regarding marketing communications and data usage. The casino and hotel resort is committed to honoring guest requests regarding their personal information in accordance with applicable privacy laws.

7. Data Retention

Our casino hotels retain guest information only as long as necessary to provide services and comply with legal requirements. The casino and hotel resort has established data retention policies that balance business needs with privacy protection. Information collected at our casino hotels is securely disposed of when no longer needed. The casino and hotel resort regularly reviews and updates data retention practices to ensure compliance with privacy regulations.

8. International Data Transfers

Our casino hotels may transfer guest information to service providers in different countries to support global operations. The casino and hotel resort ensures that any international data transfers comply with applicable privacy laws and regulations. All partners supporting our casino hotels are required to maintain appropriate data protection standards. The casino and hotel resort implements appropriate safeguards for international data transfers when necessary.

9. Policy Updates and Contact Information

This privacy policy for our casino hotels may be updated periodically to reflect changes in practices or legal requirements. The casino and hotel resort will notify guests of significant changes to this privacy policy. For questions about privacy practices at our casino hotels, please contact our privacy team. The casino and hotel resort is committed to addressing any privacy concerns promptly and transparently.

Contact: 1-800-XALVERIN or [email protected]